Business
Houses keen to invest in Punjab due to SAD-BJP Govt efforts- Sukhminderpal Grewal
17 February, 2014
Pictures
and Videos: Amar Singh Jyani, GS Mann, Background Music: Murari Verma.
National BJP Leader and Punjab Small
Industry and Export Corporation ( PSIEC ) Former Vice Chairman, Advocate
Sukhminderpal Singh Grewal said that our SAD-BJP Government has made several
efforts to boost the industrial sector in Punjab state. Grewal said that due to
these efforts of SAD-BJP Government as result several business houses are keen
to invest in our Punjab. He said that now we have to check Punjab State Power Corporation
Limited ( PSPCL) for providing good services to the Consumers in Punjab.
Talking with the Media persons here today Grewal lashed out at Punjab State
Power Corporation Limited for poor consumer services and absolute non-adherence
of Standards of Performance mandated by Punjab State Electricity Regulatory
Commission (PSERC) appointed by
Government of Punjab. Punjab State Electricity Regulatory Commission (PSERC)
has specified critical distribution parameters to provide efficient, reliable
and safe system of Electricity through its regulations provided in its Supply
Code. These Minimum Standards of Performance provides strict timelines to
resolve various Consumer grievances viz. Normal Fuse Off, Overhead Line
Breakdowns, Underground Cable Breakdowns, Distribution Transformer Failure,
Power Transformer Failure, Street Light Faults, Period of Scheduled Outage,
Voltage Fluctuations, Meter Complaints, Release of New Connection, Transfer of
Title or Conversion of Services, Shifting of Meter/Service Connection and other
Services, Complaints about Consumer’s Bills and restoration of Supply. Grewal
stated that Punjab State Electricity Regulatory Commission (PSERC) mandates a
compensation to the Consumer in case of non-fulfilment of these Minimum Standards
of Performance. Compensation varies from Rs 50/- to Rs 5000/- for each default
for each Consumer. It is well known that Punjab State Power Corporation Limited
neither fulfils these Minimum Standard of performance ( MSOP ) nor compensates
any Consumer towards any such lapse whereas Punjab State Electricity Regulatory
Commission (PSERC) mandates payment of such compensation by the way of
adjustment in Electricity Bills. For instance, Punjab State Electricity
Regulatory Commission (PSERC) mandates a normal fuse off complaint shall be
addressed within 4 hours in cities, towns and urban areas and in case Punjab State
Power Corporation Limited (PSPCL) fails to resolve the complaint within 4
hours, it shall remit Rs 50/- as compensation by the way of adjustment in the
next bill of the Consumer.
Grewal added that Punjab State Electricity
Regulatory Commission (PSERC) mandates registration of each and every complaint
filed by the Consumer verbally, telephonically or in writing as per a duly
approved Consumer Complaint Handling Procedure whereas there is hardly any such
effective system in place to register and address consumer complaints.
“According to the Annual Revenue Requirement (ARR) filed by the Punjab State
Power Corporation Limited (PSPCL) with the Punjab State Electricity Regulatory
Commission (PSERC), it received only 2,462 complaints in a year from over 65
Lac Consumers across Punjab whereas on an average more than 10000 complaints
are received daily by the Punjab State Power Corporation Limited which clearly
means Punjab State Power Corporation Limited (PSPCL) had fudged Annual Revenue
Requirement (ARR) figures to avoid compensation and save itself from the wrath
of Punjab State Electricity Regulatory Commission ( PSERC ) ”, added Grewal.
Grewal
stated that he will write to Shri Shanta Kumar MP (Rajya Sabha) Prabhari Punjab
Pradesh, Shri Shyam Jhaju National BJP
Secretary and Seh-Prabhari Punjab, Sr Sukhbir Singh Badal President Shiromani
Akali Dal (SAD), Deputy Chief Minister and Power Minister Punjab, Shri Kamal
Sharma Punjab State President Bharatiya Janata Party (BJP), Shri Tikshan Sud
Political Advisor to CM Punjab and also to Punjab State Electricity Regulatory
Commission (PSERC) to pass strict instructions to Punjab State Power
Corporation Limited (PSPCL) to ensure registration of each and every complaint
and its quick resolution, adhere to the Minimum Standard of performance (MSOP)
as mandated by Punjab State Electricity Regulatory Commission (PSERC) and compensate each and every Consumer in case of
any failure on its part.
As told by Mr Grewal to www.SirsaNews.com
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